Privacy Policy

Peniel Psychiatry (“we,” “us,” or “our”) respects your privacy and understands how important your personal and health-related information is. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, https://penielpsychiatry.com (the “Site”), and any related services, including online psychiatric care and telehealth services (collectively, the “Services”).

By accessing or using our Site and Services, you agree to the terms described in this Privacy Policy. If you disagree with this policy, please do not use our Site or Services.

Information We Collect

We collect different types of information depending on how you interact with our Site and Services.

Information You Provide to Us

We collect personal information that you voluntarily provide when you:

Register or create an account on our Site
Book appointments or request psychiatric services
Complete intake forms, assessments, or medical questionnaires
Communicate with us through email, phone calls, text messages, or online forms
Participate in telepsychiatry or medication management services

This information may include, but is not limited to:

Full name
Email address
Phone number
Date of birth
Gender
Medical and mental health history
Insurance and billing information
Emergency contact details
Any information you share during consultations or communications

Providing accurate and complete information helps us deliver safe and effective care.

Information We Collect Automatically

When you visit our Site, we may automatically collect certain technical and usage information, including:

IP address
Browser type and version
Device type (desktop, tablet, mobile)
Operating system
Pages visited and time spent on the Site
Referring to the website or link

This information helps us understand how visitors use our Site and allows us to improve functionality, security, and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, manage, and deliver our psychiatric and telehealth services
To schedule, confirm, and manage appointments
To communicate with you regarding your care, updates, or service-related notices
To support clinical assessment, treatment planning, and care coordination
To process payments, insurance claims, and billing activities
To improve and personalize our Site and Services
To respond to inquiries, feedback, or support requests
To comply with legal, regulatory, and professional obligations

Any use of protected health information is handled in accordance with applicable healthcare privacy laws and professional standards.

We value your trust and do not sell your personal information. However, we may share your information in limited circumstances, including:

Healthcare and Clinical Purposes

Licensed psychiatrists, nurse practitioners, therapists, and clinical staff involved in your care
Medical professionals are required for treatment coordination or continuity of care

Business and Operational Purposes

Insurance providers for coverage verification and billing
Secure telehealth platforms and technology service providers
Payment processors and administrative service providers

Legal and Regulatory Requirements

Government agencies, courts, or law enforcement, when required by law
Situations involving public safety, medical emergencies, or legal obligations

All third parties are expected to maintain appropriate confidentiality and security standards.

Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to:

Improve website performance and functionality
Remember your preferences and settings
Analyze traffic and user behavior

Cookies do not give us access to your personal files or private data. You may disable cookies through your browser settings, though some features of the Site may not function properly.

Data Security

We take reasonable and appropriate steps to protect your information using administrative, technical, and physical safeguards. These measures help reduce the risk of unauthorized access, disclosure, alteration, or misuse of your data.

Despite our efforts, no website or electronic storage system is entirely secure. We cannot guarantee absolute security, but we continually work to improve our protections and respond promptly to potential risks.

Your Rights and Choices

Depending on applicable laws, you may have the right to:

Access and review your personal information
Request corrections to inaccurate or incomplete data
Request deletion of certain information, subject to legal or medical record retention requirements
Opt out of non-essential communications, such as marketing messages

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Children’s Privacy

Our Services are intended for individuals 13 years of age and older. We do not knowingly collect personal information from children under 13. If we become aware that data from a child under 13 has been collected without appropriate consent, we will promptly delete it.

Parents or guardians who believe their child has provided information may contact us directly.

Third-Party Links

Our Site may contain links to third-party websites for convenience or additional resources. We are not responsible for the content, privacy practices, or policies of those third-party sites. We encourage you to review their privacy policies before sharing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or your rights, you may contact us at:

Peniel Psychiatry
Email: contact@penielpsychiatry.com
Phone: +1 (877) 893-3842
Address: 5900 S Lake Forest Dr, Suite 300-2086, McKinney, TX 75070, United States