Terms of Service

Welcome to Peniel Psychiatry. These Terms of Service (“Terms”) explain the rules and conditions that apply when you access or use our website, https://penielpsychiatry.com (the “Site”), and any related services, including telepsychiatry appointments, medication management, and mental health support services (collectively, the “Services”).

By accessing, browsing, or using the Site or Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Site or Services.

Who We Are

Peniel Psychiatry is a mental health practice that provides online psychiatric care, telepsychiatry appointments, medication management, and mental health support services. Our goal is to provide compassionate, respectful, and accessible care to individuals seeking support for their mental well-being.

Our Services are delivered by licensed mental health professionals and are designed to support, not replace, in-person emergency or crisis care.

Acceptance of Terms

By using this Site or any of our Services, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into binding agreements
  • You agree to follow these Terms and all applicable local, state, and federal laws

If you are using the Services on behalf of another individual or entity, you confirm that you have the legal authority to do so.

Use of Our Services

You agree to use the Site and Services only for lawful and appropriate purposes. Our Services may include, but are not limited to:

  • Booking and attending online psychiatric consultations
  • Participating in medication management or follow-up appointments
  • Accessing educational content and mental health resources
  • Communicating with our providers and support staff

You agree not to:

  • Use the Site in a way that violates any law or regulation
  • Attempt to gain unauthorized access to systems, accounts, or data
  • Disrupt or interfere with the Site’s operation or security
  • Provide false, misleading, or incomplete information

We reserve the right to suspend or terminate access if misuse is suspected.

Eligibility and Technical Requirements

Certain Services may only be available to individuals who meet specific eligibility criteria, such as:

  • Being located in a state where our providers are licensed
  • Having access to a stable internet connection
  • Using a device with a camera, microphone, and compatible software

You are responsible for ensuring that your equipment and connection meet these requirements. Failure to do so may affect your ability to use the Services.

Account Responsibility

If you create an account or patient profile, you are responsible for:

  • Keeping your login credentials secure
  • Maintaining accurate and up-to-date personal information
  • All activity that occurs under your account

If you believe your account has been accessed without authorization, you must notify us immediately. We are not responsible for any losses resulting from unauthorized access caused by your failure to protect your credentials.

Appointments and Cancellations

By scheduling appointments, you agree to comply with our appointment and cancellation policies. These policies may include:

  • Providing advance notice for cancellations or rescheduling
  • Fees for missed or late-cancelled appointments
  • Limits on repeated no-shows

Appointment policies are designed to respect the time of both patients and providers and will be disclosed during the booking process.

Privacy and Data Use

Your privacy matters to us. Our collection, use, and protection of personal information are explained in our Privacy Policy. By using the Site and Services, you consent to the practices described in that policy.

Please note that telehealth services involve electronic communication, which carries certain risks. By using our Services, you acknowledge and accept these risks.

Payments, Fees, and Insurance

Some Services may require payment through insurance, self-pay, or other accepted payment methods. By using paid Services, you agree to:

  • Pay all applicable fees disclosed at the time of service
  • Provide accurate billing and insurance information
  • Comply with our billing and payment policies

Failure to make timely payments may result in delayed service or suspension of the account.

Medical Disclaimer

The information provided on the Site is for general educational purposes only and does not replace professional medical advice. In case of a medical emergency, you should call 911 or seek immediate in-person medical care.

Our Services are not intended for emergencies or crisis intervention.

Intellectual Property

All content on the Site, including text, images, graphics, logos, videos, and layout, is the property of Peniel Psychiatry or its licensors and is protected by intellectual property laws.

You may view and use Site content for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, or exploit any content without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Peniel Psychiatry, its providers, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use or inability to use the Site or Services
  • Technical issues or service interruptions
  • Unauthorized access to user data

We do not guarantee uninterrupted or error-free access to the Site or Services.

Termination of Use

We reserve the right to suspend or terminate your access to the Site or Services at any time, with or without notice, if you violate these Terms or misuse the Services.

Termination does not remove your responsibility for outstanding fees or obligations.

Changes to These Terms

We may update these Terms periodically. Any changes will be posted on the Site with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by and interpreted under the laws of the State where services are provided, including the State of Texas, United States, where applicable. Any disputes shall be resolved in the appropriate courts within that jurisdiction.

Contact Information

If you have questions about these Terms of Service, please contact us:

Peniel Psychiatry
Email: contact@penielpsychiatry.com
Phone: +1 (877) 893-3842
Address: 5900 S Lake Forest Dr, Suite 300-2086, McKinney, TX 75070, United States